Support
Shipping & Delivery
A clear guide to how Russ & Rose prepares, ships, and delivers orders within the Philippines.
Shipping area
Philippines only
We currently ship orders within the Philippines through our selected local courier partners.
Standard rate
₱99
Standard Philippine delivery applies to orders below ₱1,000, unless a promotion states otherwise.
Complimentary delivery
₱1,000+
Orders with a subtotal of ₱1,000 and above qualify for complimentary Philippine delivery.
Our delivery promise
Carefully prepared, gently sent.
Each order is packed with intention before it leaves our care. Delivery timelines may vary by location, courier capacity, holidays, weather conditions, and other service interruptions.
Shipping fee notice
Shipping fees, delivery conditions, and courier availability may change without prior notice. While we do our best to keep this page updated, changes in shipping rates may not be reflected here immediately. The final shipping fee shown at checkout will apply to your order.
Conditions
Philippine shipping guidelines
Russ & Rose currently ships within the Philippines. At this time, international shipping is not yet available through our official Shopify store.
Standard Philippine delivery is ₱99 for orders below ₱1,000. Orders with a subtotal of ₱1,000 and above qualify for complimentary delivery. The final shipping fee will be shown at checkout before payment.
Orders are usually processed within 1 to 3 business days after payment confirmation. Orders placed during weekends, Philippine holidays, sale periods, or high-volume launches may require additional processing time.
Once dispatched, delivery usually takes 2 to 7 business days depending on your location. Remote areas, provincial addresses, island destinations, weather conditions, holidays, and courier delays may extend the delivery period.
Please contact us as soon as possible if you need to correct your shipping details. We can only update the address if the order has not yet been packed, booked, or handed over to the courier.
Customers are responsible for providing complete and accurate shipping information. Orders returned due to an incomplete address, incorrect details, failed delivery attempts, or unavailable recipients may require a new shipping fee before reshipment.
If your parcel arrives damaged, please contact us within 48 hours of delivery. Kindly provide your order number, clear photos of the parcel, the product condition, and the shipping label so we can review the concern properly.
Yes. While we prepare orders carefully and promptly, courier delays may happen due to weather, holidays, service interruptions, remote-area routing, or peak season volume. Once an order has been handed to the courier, delivery movement is managed by the courier partner.
Yes. Shipping fees and delivery conditions may change depending on courier rates, service coverage, promotions, and operational updates. These changes may not appear on this page immediately. The final shipping amount displayed at checkout is the confirmed shipping fee for your order.