Privacy policy

Last updated: March 28, 2026

At Russ & Rose, privacy is part of how we practice care. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, place an order, subscribe to our emails, contact us, or otherwise interact with our store and services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are
Russ & Rose is operated by Consita Beauty Products Trading.

Our website and online store are hosted on Shopify, which provides the e-commerce platform that allows us to offer our products and services online. As part of operating the store, certain personal information may be processed by Shopify and its service providers.

2. What Personal Information We Collect
Depending on how you interact with us, we may collect the following categories of personal information:

Information you provide directly

  • name
  • email address
  • mobile number or other contact number
  • billing address
  • shipping address
  • account details, if you create an account
  • order details and purchase history
  • messages, inquiries, or other information you send to us
  • marketing preferences, including whether you choose to receive promotional emails

Information collected when you use our website

  • IP address
  • browser type
  • device information
  • approximate location based on IP address
  • pages visited, browsing behavior, and referring website
  • cookie and similar technology data

Transaction and payment-related information
When you place an order, payment details may be collected and processed by Shopify and our payment partners. We do not describe full payment card storage practices here beyond what is necessary to operate the store, and payment-related processing may be subject to the privacy and security practices of Shopify and the payment providers we use.

3. How We Collect Your Information
We may collect personal information when you:

  • visit or browse our website
  • place an order
  • sign up for our newsletter or marketing emails
  • contact us through email, forms, chat, or social channels
  • create an account
  • submit a review, feedback, or inquiry
  • interact with cookies, analytics tools, or similar technologies on our site

4. How We Use Your Personal Information
We use personal information only to the extent reasonably necessary for legitimate business and service purposes, including to:

  • process and fulfill orders
  • arrange shipping, delivery, and related support
  • communicate with you about your purchase, account, or inquiries
  • provide customer service
  • send order confirmations, updates, and service-related notices
  • send marketing emails or promotions if you have opted in or where otherwise allowed by law
  • improve our website, store performance, customer experience, and product offering
  • detect, prevent, and investigate fraud, misuse, security incidents, or unlawful activity
  • comply with legal, regulatory, tax, accounting, and operational requirements
  • enforce our Terms of Service and other store policies

5. Marketing Communications
If you choose to subscribe to our newsletter or otherwise consent to receive marketing communications, we may send you updates about launches, journal entries, promotions, product features, or other brand news.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly. We will honor valid opt-out requests in accordance with applicable law.

6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to help the store function properly, remember preferences, understand website traffic, improve performance, and support analytics or marketing features.

Some cookies may be necessary for the website to operate, while others may help us understand how visitors use the store or how our marketing performs. Depending on your location and browser settings, you may be able to manage cookies through your browser or through tools made available on the site.

7. When We Share Personal Information
We do not share personal information except where reasonably necessary for the operation of our store and services, or where required or permitted by law.

We may share personal information with:

  • Shopify, as our store platform provider
  • payment processors and payment service providers
  • shipping, courier, and fulfillment providers
  • website hosting, analytics, customer support, and technology service providers
  • marketing, email, and communication service providers
  • professional advisers, where necessary, such as accountants, auditors, or legal counsel
  • government authorities, regulators, courts, or law enforcement, when required by law or legal process
  • third parties involved in a business transfer, merger, restructuring, or sale of assets, where applicable

We may also share information when necessary to protect our rights, investigate fraud or misuse, enforce our policies, or maintain the security and integrity of the store.

8. International Transfers
Because our store is hosted on Shopify and may rely on third-party providers, your personal information may be processed or stored outside the Philippines. When this happens, we expect our service providers to handle personal information with appropriate safeguards and only for legitimate business purposes connected with the operation of our store.

9. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

  • fulfill orders and customer support requests
  • maintain business and transaction records
  • comply with legal, tax, accounting, and regulatory obligations
  • resolve disputes and enforce our agreements
  • maintain reasonable backup, fraud prevention, and security records

When personal information is no longer needed, we will take reasonable steps to securely delete, dispose of, anonymize, or otherwise limit its further processing, subject to applicable legal and operational requirements.

10. Security Measures
We take reasonable organizational, physical, and technical measures to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no website, online platform, or method of transmission or storage can be guaranteed to be completely secure. While we take reasonable steps to protect personal information, we cannot promise absolute security.

11. Your Rights Under Applicable Privacy Law
Subject to applicable law and certain limitations, you may have the right to:

  • be informed about how your personal information is collected and used
  • access your personal information
  • object to the processing of your personal information, including for direct marketing
  • withdraw consent, where processing is based on consent
  • correct or rectify inaccurate or incomplete personal information
  • request erasure, blocking, or deletion where applicable
  • request data portability, where applicable
  • claim damages where allowed by law
  • file a complaint with the National Privacy Commission

If you would like to exercise any of these rights, please contact us using the details below. We may ask for information necessary to verify your identity before processing your request.

12. Direct Marketing and Your Right to Object
If you no longer wish to receive marketing communications from us, you may object at any time by unsubscribing from our emails or by contacting us directly. Where required by law, we will stop using your personal information for direct marketing once a valid objection or withdrawal of consent has been made.

13. Children’s Privacy
Our website and services are not intended for children acting on their own without appropriate adult involvement. We do not knowingly collect personal information from children in a manner inconsistent with applicable law. If you believe a child has provided personal information to us improperly, please contact us so we can take appropriate steps.

14. Third-Party Links and Services
Our website may contain links to third-party websites, platforms, or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices, content, or policies. We encourage you to review their privacy notices before providing personal information to them.

15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, store settings, service providers, legal requirements, or privacy practices. Any updates will be posted on this page with a revised “Last updated” date.

Your continued use of the website after changes are posted means you acknowledge the updated version, to the extent permitted by law.

16. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or how your personal information is handled, you may contact us at:

Russ & Rose
Operated by Consita Beauty Products Trading
Rebecca Bldg., Sinait, Ilocos Sur, Philippines
09977789659
consitabeauty@gmail.com

You may also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your privacy rights have been violated.